Shipping policy

We currently ship orders across Canada.

Processing & Delivery

Orders are carefully prepared and shipped as quickly as possible.

Estimated delivery time is 3–8 business days from the date the order is placed.

Delivery times may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Tracking

Once your order has been shipped, a tracking number will be provided so you can follow the delivery status of your package.

Please allow some time for tracking information to become active after the shipment has been processed by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before placing your order.

If you notice an error in your shipping address, please contact us through our Contact Us page as soon as possible. We cannot guarantee that changes can be made once an order has been shipped.

Delivery Issues

If your tracking information shows your order as delivered but you have not received it, please first check around your property, with household members or neighbours, and contact the shipping carrier.

For any further assistance, please reach out through our Contact Us page.

Nilaa Curated Collections is not responsible for delays caused by shipping carriers or circumstances outside our control.

We offer flat-rate shipping of $10 across Canada.

The applicable shipping charge will be shown at checkout before you complete your order.